Thank you for choosing ARTISANRUG LLC products. We are committed to providing you with high-quality rugs and exceptional customer service. If you are not completely satisfied with your purchase, please follow the refund and return policy below.
- Return Eligibility
You may request a return within 30 days of receiving your item. Items are not eligible for return under the following circumstances:
The item has been used or washed.
The original packaging is damaged or missing.
The item does not meet the terms of our return policy. - Return Process
Please follow these steps to return your item:
Contact Us: Contact our customer service team via email at [email protected] or by phone at 3395658124 to obtain a Return Authorization (RA) number.
Prepare for Return: Use the original packaging, ensure the item is in perfect condition, and include the Return Authorization number.
Ship the Item: Send the item to the following address at your own expense (unless the item is defective):
9067 204TH ST, HOLLIS, NY 11423
- Refund Processing
Once we receive and inspect your return, you will receive confirmation regarding the refund processing. Refunds will be processed within 5-7 business days of receiving the return, and the funds will be returned to your original payment account. Please note that bank processing may take additional time. - Exchange Policy
If you need to exchange for a different style, color, or size, please follow the return process first, and then place a new order on our website. - Shipping Fees
Original shipping fees are non-refundable unless we shipped the wrong item or the item is defective. - Issues and Complaints
If you have any problems with our products or services, please contact our customer service team promptly, and we will do our best to resolve the issue for you.
Thank you for your support and trust in ARTISANRUG LLC! We look forward to providing you with the best shopping experience.