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FAQs

At ARTISANRUG LLC, we strive to provide our customers with the best possible shopping experience. Below are some frequently asked questions and answers. If you have any other questions, please feel free to contact us.

  1. How do I place an order?
    Browse our products on our website, click on the rug you like, select the size and quantity, and then click the “Add to Cart” button. Follow the prompts to complete the checkout process and place your order.
  2. What payment methods do you accept?
    We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed through a secure payment gateway.
  3. How long does shipping take?
    Shipping time depends on your location and the shipping method you choose. Typically, standard shipping takes 3-7 business days. We will provide you with tracking information via email after your order has shipped.
  4. Can I modify or cancel my order?
    If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order enters the processing stage, changes or cancellations may not be possible.
  5. How do I return an item?
    To return an item, please refer to our Refund and Return Policy. Please ensure you request a return within 30 days of receiving your item and obtain a Return Authorization (RA) number.
  6. What materials are your rugs made of?
    Our rugs are made from high-quality natural fibers such as wool, cotton, and silk. Each material has its unique advantages, and you can find specific details on each product’s details page.
  7. How do I clean and maintain my rug?
    We recommend vacuuming your rug regularly. For stains, wipe immediately with water and avoid using harsh cleaning agents. For deep cleaning, consider professional cleaning services.
  8. Do you offer international shipping?
    Currently, we only offer shipping within the United States. If you are ordering from outside the US, you may need to use a forwarding service.
  9. What if I am not satisfied with my purchase?
    If you are not satisfied with your rug, you can request a return and refund according to our Refund and Return Policy.

Thank you for choosing ARTISANRUG LLC! We look forward to providing you with excellent service!